Delete your FossilHaven data
How to delete your data from FossilHaven: Dino Resurrection, a game by
Veery Games (package com.veerygames.fossilhaven) — in the game, or here
without the app. Deleting in the app is faster: Settings → Delete this save
(signed-in accounts: Settings → Account).
This is permanent. Once deletion completes, your saved game cannot be restored — including by us. Download your data first in the app (Settings → Download my data) if you want a copy for your records.
Delete in the game (guest version)
- Connect to the internet and open Settings.
- Choose Delete this save, review what will be lost, then confirm Delete this save.
- Wait for the server result: a confirmed deletion reloads into a fresh reserve; “This reserve was deleted” with a device-cleanup problem means the server copy is gone — choose Try fresh start; “Deletion was not confirmed” means keep the game and its guest session available and contact us.
Uninstalling the game or starting a new reserve does not delete your save from our server. The Download my data JSON file contains only selected records and can’t restore a deleted save. Deleting game data is not a refund request.
What gets deleted
- Your account save: game progress, fossils, residents, currencies, expeditions, upgrades and activity progress stored on our servers.
- Gameplay events stored with that save.
- Your sign-in sessions on every device (you are signed out everywhere).
What is kept, and for how long
- Deletion marker (random account ID, save ID, deletion time) so the deleted save can never be restored or replayed. No automatic deletion date in the current version.
- Purchase records (item, time, account/save it belongs to, fingerprint of Google’s purchase token). Kept only as long as needed to deliver and restore purchases and to stop a purchase being granted twice. No automatic deletion date in the current version. Card, payment, order and tax records are handled by Google Play and are never held by us.
- Sign-in records: a one-way fingerprint of your Google account identifier linked to your old random account ID (replaced if you sign in again), records of ended sign-in sessions (no tokens) and an account-ID-to-save index. They contain no name, email address or progress. No automatic deletion date in the current version.
- Provider recovery history: Cloudflare’s database recovery system can retain earlier game records for up to 30 days; active-save deletion does not itself prove immediate erasure of recovery history. Support email correspondence is kept in our support mailbox until manually deleted.
Guest saves that were never signed in live only with the device session. To delete one, use Settings → Delete this save in the app on that device. Other saves you started, and your device preferences, are separate and are not removed by deleting one save.
Request deletion by email (signed-in accounts)
If you can still open the app, sign in there and use Settings → Account — that is the stronger check and needs no email. Without the app, you can ask us to delete a signed-in account using the account ID shown in the app under Settings → Account and an email address you control.
Request by email. Send an email from an address you can receive mail at to support@veerygames.com with the subject “Delete my FossilHaven account” and your account ID in the message. If you can no longer open the app, say so and tell us that you signed in with Google; we will help identify the account. We reply to verify that the request comes from you before anything is deleted. We aim to complete verified deletion requests within 30 days and confirm by email.
Email us for help
support@
with the subject “Delete my FossilHaven data”.
Email support@veerygames.com for help with deleting your data. You do not need to reinstall the game to ask for help. Guest saves are not linked to your email address. If you still have the original game session, we can guide you through its deletion controls. If that session is no longer available, we cannot locate or verify a guest save from your email address alone, and we cannot promise remote deletion or recovery. Please do not send passwords, game-storage codes, payment-card details or full save files.
More detail
More detail is in the FossilHaven privacy policy. Published by Veery Games, Israel. Privacy contact: support@veerygames.com.